UK Travel Company Closes, Holiday Packages Cancelled: What Customers Need to Know
A UK-based travel agency that specialized in holiday packages to the United States and Canada has shut down operations, leaving customers with cancelled bookings and questions about refunds and protection.
Simply Florida Travel Ltd, headquartered in Glasgow, previously arranged trips to popular destinations including Orlando theme parks, New York City, Toronto, Niagara Falls, and Miami. The company marketed itself as a planner of customized travel experiences, offering both single-hotel stays and multi-destination packages.
The business has now officially ceased trading, and all future holiday packages and flight bookings made through the company have been cancelled.
Timeline of the Company’s Closure
Public records show that the company began the process of winding down last year. It applied to be struck off the Companies House register in October and was removed from the official registry in late December 2025. The business formally dissolved in early January 2026.
Shortly afterward, it also ceased operating under its Air Travel Organiser’s Licence (ATOL), ending its ability to sell protected travel packages.
What ATOL Protection Means for Customers
ATOL is a UK government-backed financial protection scheme required for companies that sell package holidays with flights. Its purpose is to protect travelers if a company stops trading.
For customers who booked trips through the company:
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ATOL protection may allow refunds for eligible bookings
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Assistance is available for travelers currently abroad
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Claims and support are typically handled through designated travel networks or administrators
Customers affected by the closure are encouraged to contact the relevant travel support organization connected to the booking for guidance on next steps.
Holiday Packages and Flights Cancelled
Because the company has ceased trading, all future travel arrangements made through it will not go ahead. This includes:
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Pre-booked flights
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Holiday packages
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Multi-destination trips
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Hotel bookings arranged as part of packages
Travelers who planned trips to North American destinations through the agency are now being advised to review refund eligibility and alternative travel arrangements.
Understanding Consumer Rights
Travel disruptions can be stressful, but consumer protection frameworks are designed to reduce financial risk. Depending on how a trip was booked, customers may have options such as:
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Refunds through ATOL protection
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Claims through payment providers
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Assistance via affiliated travel networks
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Coverage through travel insurance policies
Each case may differ, so checking booking documents and protection certificates is important.
Role of Travel Networks and Industry Oversight
The company operated within a broader travel network structure, which helps ensure consumer protection when a travel business closes. These networks often provide guidance to customers and coordinate claims processes.
Travel industry oversight bodies emphasize that financial protection schemes are a critical part of maintaining consumer confidence, especially during periods when travel companies face economic pressure.
Wider Travel Industry Trends
The closure comes during a period of change across the travel sector. Rising operational costs, shifting demand patterns, and competitive pressure have affected smaller travel agencies in particular.
Several travel firms in the UK have closed over the past year, highlighting challenges such as:
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Increased business expenses
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Changes in booking behavior
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Online competition
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Economic uncertainty
Despite these challenges, the broader travel industry continues to operate, with many agencies adapting through digital services and flexible booking options.
What Travelers Should Do Next
If you had a booking with the company, experts recommend taking the following steps:
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Check your booking confirmation and ATOL certificate
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Contact the relevant travel support organization or network
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Review travel insurance coverage
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Monitor official guidance for refund instructions
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Avoid rebooking until financial protection options are clear
Acting early can help prevent further inconvenience and speed up the resolution process.
Final Thoughts
The closure of a travel company can be frustrating, especially for customers with upcoming trips. However, consumer protection systems in the UK are designed to reduce financial loss and help travelers navigate disruptions.
For many affected customers, the priority now is understanding refund options, reviewing protection coverage, and planning alternative travel arrangements when ready.
The situation also serves as a reminder of the importance of financial protection schemes and travel insurance when booking international holidays.
